Privacy Policy

Here's what we're doing with your info - and honestly, it's all pretty common sense stuff:

• Servicing your vehicle: Obviously. We need your info to schedule appointments, order parts, perform the work, and keep records of what we've done
• Getting in touch: Calling or emailing you about your service appointments, letting you know when your car's ready, sending estimates, or following up on work we've done
• Processing payments: Can't run a business without getting paid. We use your payment info to charge you for services rendered
• Keeping records: We maintain service histories for warranty purposes, future reference, and honestly because it's just good business practice
• Improving our services: We look at patterns in what services folks need, feedback we get, and how we can do better
• Marketing (but only if you're cool with it): Occasionally we'll send out promotions or updates about new services. You can opt out anytime - no hard feelings
• Legal compliance: Sometimes we're required by law to keep certain records or provide info to authorities. It doesn't happen often, but it's a thing

We're not in the business of selling your data. Period. But there are a few situations where we might share your info:

• Parts suppliers: When we're ordering custom parts or specialty equipment for your build, we might need to share vehicle specs with our suppliers
• Payment processors: Your payment info goes through secure third-party processors. They've got their own privacy policies and security measures
• Service partners: If we're outsourcing specific work (like machine shop services or specialized coating), we might share relevant details about your project
• Insurance companies: For collision repair work, we often deal directly with insurers and need to share damage assessments and repair details
• Legal requirements: If we're legally obligated to disclose information (court orders, law enforcement requests with proper warrants, etc.)

That's it. We're not sharing your info with random marketing companies or selling lists to anyone. Your data stays in-house unless there's a legitimate reason to share it.

Security's important to us. We take reasonable steps to protect your information:

• Our website uses SSL encryption - that little lock icon in your browser
• Physical records are kept locked up at our facility. Only authorized staff have access
• Digital records are password-protected and backed up regularly
• We don't store full credit card numbers - our payment processor handles that
• Staff are trained on privacy practices and only access info when they need it for their job

Look, no system is 100% bulletproof, and anyone who tells you otherwise is lying. But we're doing our due diligence to keep your info secure.

Yeah, our website uses cookies. Not the edible kind, unfortunately.

What they do:

• Help the site remember your preferences
• Track which pages get the most traffic so we can improve things
• Enable certain features to work properly
• Show you relevant content based on your interests

Most browsers let you control cookies through settings. You can block 'em if you want, though some parts of the site might not work as smoothly.

We use Google Analytics to see how people use our site. It's anonymized data - we're not tracking individual users or anything creepy like that.

Under Canadian privacy laws (PIPEDA, to be specific), you've got some rights when it comes to your personal info:

• Access: You can ask to see what information we have about you. We'll provide it within a reasonable timeframe
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can request we delete your info, though we might need to keep some records for legal or business reasons (like warranty work or tax records)
• Opt-out: Don't want marketing emails? No problem. Just click unsubscribe or let us know
• Withdrawal of consent: If you've given us permission for something and change your mind, you can withdraw that consent

To exercise any of these rights, just give us a shout at info@blazemourncitadel.info or call (604) 555-2847. We'll handle it.

We don't keep stuff forever. Here's generally how long we hold onto different types of info:

• Service records: We keep these for several years. They're useful for tracking your vehicle's history, warranty claims, and future service recommendations
• Financial records: Tax laws require us to keep these for at least 7 years
• Marketing lists: If you've opted out or haven't engaged with us in a long time, we'll eventually remove you
• Website data: Analytics data is typically aggregated and anonymized, but specific visitor logs are purged regularly

Once we don't have a legitimate business or legal reason to keep something, we get rid of it securely.

Our website might link to other sites - parts suppliers, manufacturers, social media, whatever. Once you click through to another site, their privacy policy takes over, not ours.

We try to only link to reputable sources, but we can't control what they do with your data. Use your best judgment when you're clicking around the internet.

Privacy laws change, our business evolves, and sometimes we need to update this policy. When we make significant changes, we'll update the "Last Updated" date at the top and might shoot you an email if you're on our list.

It's worth checking back here occasionally to see if anything's changed. Or don't - we're not gonna quiz you on it.